Effective Date: November 11th, 2025
Controller/Business: Collab Social LLC, Sarasota, Florida, United States
Contact: [email protected] 

1. SCOPE

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our offerings, or interact with our content and communications (collectively, the “Services”).

2. INFORMATION WE COLLECT

• Identifiers & Contact Information: name, email address, billing address, IP address, device identifiers.
• Commercial Information: purchases, subscriptions, transaction confirmations.
• Internet/Network Activity: pages viewed, referring/exit pages, timestamps, campaign/UTM data, analytics (e.g., Google Analytics, Kajabi Analytics), and advertising interactions (e.g., Meta Pixel).
• Payment Information: processed by payment processors (e.g., Stripe/PayPal); we receive limited tokens/confirmations, not full card numbers.
• Communications: emails, support inquiries, form submissions.
  We do not intentionally collect sensitive personal information.

3. SOURCES OF INFORMATION

Directly from you (checkout, forms, community posts), automatically through cookies/pixels and similar technologies, and from service providers or integration partners that support the Services.

4. HOW WE USE INFORMATION

• To provide, operate, and improve the Services; fulfill purchases; administer accounts; and deliver digital access.
• To send transactional messages (e.g., receipts, account notices) and, where permitted, marketing communications (you may unsubscribe at any time).
• For analytics, personalization, advertising (where permitted), security, fraud prevention, and to comply with legal obligations (e.g., taxes, recordkeeping).

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies for functionality, analytics, and advertising/retargeting. You can manage non‑essential cookies through your browser and our Cookie Settings tool (where available). For EU/UK visitors, non‑essential cookies (including analytics and advertising) are used only with consent. See our Cookie Policy for details.

6. DISCLOSURES OF PERSONAL INFORMATION

We disclose personal information to service providers and vendors who assist us in operating the Services, such as: website hosting (e.g., Kajabi), payment processors (e.g., Stripe/PayPal), email service providers, analytics providers (e.g., Google), and advertising platforms (e.g., Meta). We may disclose information as required by law, to protect rights and safety, or in connection with a business transaction (e.g., a merger or sale). We do not sell personal information for money. We may share identifiers and internet activity for cross‑context behavioral advertising as defined by California law; California residents may opt out as described below.

7. YOUR CHOICES & RIGHTS

• Email Marketing: you may unsubscribe from marketing emails at any time via the link in each message.
• Region‑Specific Rights:
• U.S. State Privacy Laws (e.g., California): rights to access, correct, delete, and receive a portable copy of certain information; right to opt out of “sale,” “sharing,” and targeted advertising; and right to non‑discrimination for exercising privacy rights. Use our Do Not Sell/Share page or contact us.
• EU/UK (GDPR): rights to access, rectification, erasure, restriction, portability, objection, and to withdraw consent where processing is based on consent. You may lodge a complaint with your supervisory authority.
  We will verify your identity before acting on certain requests. To exercise rights, email [email protected]or use our Privacy Request page.

8. LAWFUL BASES FOR PROCESSING (EU/UK)

Our lawful bases include: contract (to deliver purchases), legitimate interests (to improve Services, prevent fraud, and secure systems, balanced against your rights), consent (for marketing and non‑essential cookies), and legal obligations(e.g., tax, accounting).

9. INTERNATIONAL TRANSFERS

We are U.S.‑based. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions. Where required, we rely on appropriate safeguards recognized by applicable law.

10. RETENTION

We retain personal information for as long as necessary to fulfill the purposes described above or as required by law, including tax and accounting obligations. Typical retention periods: order/transaction records up to 7 years; analytics 14–26 months; support communications up to 12 months.

11. SECURITY

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of information we process. No method of transmission or storage is 100% secure.

12. CHILDREN

The Services are intended for adults (18+). We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided personal information, contact us to request deletion.

13. AUTOMATION/CHATBOT/AI‑RELATED DISCLOSURES

Where you use any Automation Tools, you control the prompts, inputs, and deployment. We do not use the outputs for automated decision‑making that produces legal or similarly significant effects about you. You are responsible for any personal information you choose to input into Automation Tools and for complying with applicable privacy and disclosure obligations to your own customers or users.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The Effective Date above indicates the latest revision. Continued use after changes constitutes acceptance.

15. CONTACT

Questions or requests: [email protected]